At Jump N Joy Castles we take your privacy seriously and are committed to ensuring that your data is handled in compliance with relevant legislation, including the EU General Data Protection Regulation (GDPR) and the Data Protection Act 1998.
For the purposes of this policy, ‘we’ refers to Jump N Joy Castles and its representatives, while ‘you’ refers to visitors to our website and our customers.
Responsibility for Your Data
Jump N Joy Castles LTD owners, are responsible for the safe storage and processing of your data. You can contact them at 07496 311798.
Why We Process and Store Your Data
We store and process your data to provide our services as an inflatable and bouncy castle hirer. This includes information such as your name, contact details, and IP address. We only store and process data which you have directly given to us and which is necessary to run our business. We also keep your details for tax and insurance purposes.
How Long We Keep Your Data
For tax and insurance reasons, we may need to keep your personal data for up to 6 years after you were our customer. After this time, your data will be anonymised, unless you have given us permission to keep using it for ongoing communications.
Access to Your Data
Only our data protection officer and authorised members of staff have access to your personal data. Some of the services we use, such as our Booking system provider Bouncy Castle Network and our email provider, also store a copy of your data. We do not sell or give your data to any third parties for their marketing purposes.
Sharing Your Data with Third Parties
We reserve the right to share your personal data with other third parties if required for legal reasons, such as in the case of an insurance claim or to prevent fraud.
Accessing and Deleting Your Data
You have the right to request details on any data we store about you. If you were previously our customer, we may need to keep some of your data for tax or insurance reasons. Otherwise, we will comply with your request to delete your data as best we can.
Opting in or Out of Our Marketing Messages
You can manage your marketing preferences at any time by clicking the link at the bottom of our emails or contacting us directly.
Our Use of Cookies
Our website stores temporary cookies on your browser to allow you to place an order with us. Third parties, such as Google Analytics, may also set cookies on your browser. These cookies are subject to their own policies.
Making a Complaint
If you have an issue with our use of your data, you can contact the Information Commissioners’ Office (ICO), which is the authority for data protection in the UK.
Our services are available for anyone who wants to throw a party in Bristol, Bath or Surrounding Areas. Please contact us if you have any questions about our privacy policy or any aspect of our business.
We have a couple of options when you wish to make a booking. We have a fantastic online booking system provided to us by the Bouncy Castle Network. You can simply search our items for hire, check its availability and click on the book now button to be taken through to the booking system. It couldn’t be simpler! You can also contact us on 07496 311798 if you want to go through your booking in a little more detail or if you are interested in a larger multi unit deal.
You can book at anytime, however we always advise to book well in advance to ensure that you secure your chosen inflatable.
All bouncy castle booking prices include delivery, set-up and collection of the inflatable equipment. You will receive everything needed to inflate the castle and have a fantastic fun filled day, equipment includes your chosen inflatable, a blower, extension cable, safety mats and sandbags or pegs. No Hidden extra charges. Please note if your postcode falls in the congestion zone you will have to cover the charge.
Our castles are available 7 days a week all year round including Bank Holidays.
Delivery and collection times are flexible and will be tailored to your needs.
Yes, overnight hire does carry an additional charge, simply mention it to us when ordering or add it to your online booking.
We’ll need a £20 deposit to secure your booking and we ask that the final balance is paid in cash on delivery, however feel free to pay online or with card beforehand.
If you fail to ensure you have the adequate size for your inflatable you are liable to pay 50% of the booking value.
If you wish to cancel your booking, we must be advised by telephone or email at least 7 days before the hire otherwise we wont be able to refund your deposit.
Deposits Can be used towards a future booking if over 7 days notice has been given.
If we cancel your booking due to high winds or extreme rain then a full refund will be given.
Our equipment has been designed for use in indoor and outdoor conditions. However when it gets wet the equipment may become slippery and therefore increase the possibility of injury to users. In such cases the equipment should NOT be used. We reserve the right to cancel any booking if the weather conditions are such that it is considered unsafe. When there are high winds or bad weather then the equipment should be deflated and covered over with a tarpaulin sheet. The industry recommends a maximum wind speed of Force 5 on the Beaufort scale of 19-24 mph. In the event of wind conditions reaching Force 5 (19-24 mph) all users must leave the inflatable and all electrical equipment must be turned off from the mains, by a responsible adult.
Please make sure obstructions such as all dog do-do’s, swings, slides, patio furniture, rubbish etc are removed before the castle arrives. At busy times we may be unable to wait for the area to be cleared due to other hires and events.
We are fully insured up to £1,000,000. Please email us if you wish to be provided with a copy of our public liability insurance.
Yes if equipment is over a year old, however any items that are under a year old are covered under Manufacturers warranty and therefore will not be PAT tested.
The average bouncy castle takes roughly 30 minutes to set up and about the same to pack away. Please note that larger inflatables will take slightly longer.
Make sure everyone gets off the inflatable immediately then check that the blower hasn’t detached from the inflatable & make sure everything is plugged in to the electrics. That should solve the problem.
If you have any other questions that are not answered here please feel free to contact us on 07496 311798 or email us at [email protected]
If you fail to ensure you have the adequate size for your inflatable you are liable to pay 50% of the booking value.
07496 311798
Bristol, Bath and Surrounding Areas
Service Areas: Bouncy Castle hire Bristol, Bouncy Castle hire Bath, Bouncy Castle hire Yate, Bouncy Castle hire Thornbury, Bouncy Castle hire Severn Beach, Bouncy Castle hire Keynsham, Bouncy Castle Saltford, Bouncy Castle hire Portishead, Bouncy Castle Nailsea, Bouncy Castle hire Chew Magna, Bouncy Castle hire Avonmouth, Bouncy Castle hire Chippenham,
Bouncy Castle hire Pucklechurch, Bouncy Castle hire Wick, Bouncy Castle hire Long Ashton
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